C.S.A Details


Duration : 6 Months

An airline customer service agent is the main purpose of contact for a traveler in an air terminal or via telephone. Outstanding administration is key in guaranteeing the bliss of airline customers. While a few travelers are searching for careless help with handling baggage or printing a ticket, others have grumblings and are searching for a fast goal. Meticulousness, critical thinking abilities and skill for cooperating with clients is fundamental in this position.

An airline customer service agent works in an air terminal or a call focus, giving data and help to the flying open. In a call focus, an airline customer service agent helps clients with flight reservations, schedule changes, things concerns and inquiries regarding client un waveringness programs. Eye to eye cooperation happens at air terminals.

At a front counter, an airline customer service agent helps travelers with registration, issues tickets, gives flight data, checks stuff and takes care of ticket-related travel issues. At the door, airline customer service agent check tickets, redesign seats and reissue tickets when a flight is overbooked. A workday might be normal or unpleasant. For instance, a climate or wellbeing issue may cause the scratch-off of a few flights. Harried travelers attempting to make a corresponding flight or get to a goal may take their disappointment out on the principal worker they see. That representative is normally an airline customer service agent. Wild conditions may leave an administration specialist without a solution for an issue. Resisting the urge to panic under strain and keeping up a smile is a basic obligation of this activity.

Course Details

  • • For the students of 12th pass, All board & All StreamFor the students of 12th pass, All board & All Stream
  • • Introduction to the aviation world, History of aviation, Theory of Flight
  • • Get the benefit of 4 course


  • • General Etiquettes & image enhancement, Personality Development
  • • Developing the Customer Service Attitude & Personality
  • • Interview Skills
  • • Visit of world class aviation faculty
  • • Computer Reservation System

Extra Benefits

  • • English Speaking, Personality Development, Regular Grooming
  • • First Aid Training and Aerobic Classes, Fire & Safety Training
  • • With this get free course material, 2 set of uniforms, Grooming Kit